How refunds work on QwikBills

This Refund Policy applies to all payments made to Octet Logic OPC Private Limited for QwikBills — the cloud accounting and inventory platform available at www.qwikbills.com and one.qwikbills.com (the “Service”). It covers subscription plans, additional users and storage, implementation services, and perpetual licences with annual maintenance (AMC) and dedicated hosting.

QwikBills is a digital service. There are no physical goods, no shipping and no delivery window. Access to a subscription begins as soon as your payment is captured by our payment gateway.

This Policy forms part of the Terms of Use. Where this Policy and the Terms cover the same subject, this Policy controls for refund matters.

Subscription payments are non-refundable once successfully processed. This includes:

• Plan fees — paid in advance for the period you select, on any plan;
• Additional users and storage — once added to your account;
• Renewals — once paid. Subscriptions do not renew automatically, so you are only charged for a renewal you choose to pay for.

We do not offer partial or pro-rata refunds for unused time within a paid period, for reducing the number of users, for moving to a lower plan, for stopping use of the Service part-way through a period, or for changes in your business circumstances.

Because subscription fees are final, we encourage you to book a free demo before paying. Our team will walk you through the Service using your own business scenarios — invoicing, inventory, GST and reports — so you can decide whether it fits before any money changes hands.

Implementation — data migration, configuration and training — is quoted separately before any work begins.

• If you cancel an implementation engagement before work has started, we refund the implementation fee in full.
• Once work has started, the implementation fee is non-refundable, whether or not you go on to use the Service.

Perpetual licences, annual maintenance, dedicated hosted instances and co-branded deployments are sold under a signed proposal or licence agreement. Any refund terms in that agreement apply. Where the agreement is silent:

• the licence fee is non-refundable once the licence has been issued or the software delivered or deployed;
• AMC fees are non-refundable once the maintenance period has started;
• hosting fees are non-refundable for any period that has started;
• implementation and customisation work follows the Implementation services clause above.

We will refund a payment in the following two situations:

1. Duplicate or erroneous charge. You were charged more than once for the same order, charged for a plan or quantity you did not select, or charged for an order you had cancelled before paying. On confirming the error, we refund the incorrect amount in full.
2. Verified technical failure preventing access. A fault on our side stops you from using the core features you paid for (such as invoicing, accounting or inventory); the fault is not caused by a government portal, our GSP partner, your network, your browser or your data; we cannot fix it within a reasonable time after you report it; and as a result you cannot reasonably use the Service. In that case we refund the fees attributable to the period you could not use it.

Refunds will not be issued for: a change of mind; a competitor offering a lower price; returns, e-invoices or e-way bills rejected by a government system for reasons attributable to your data; government portal downtime or rate limits; missed due dates while the Service was available; dissatisfaction with a feature that works as documented; or use of your account by a person you invited.

Write to support@octetlogictech.com within seven (7) calendar days of the disputed charge or, for a technical failure, within seven (7) calendar days of first reporting the failure to us. Requests received after this window will not be considered.

Please include:

• the email address registered with your QwikBills account;
• the order number shown on your payment receipt, or the Razorpay payment reference;
• the date and amount of the charge;
• why you are requesting a refund, with screenshots or other supporting evidence.

We acknowledge refund requests within 2 working days and decide within 7 working days of receiving the information we need to assess the request. We tell you our decision by email.

Approved refunds are returned to the original payment method through our payment gateway, Razorpay. Refunds to UPI typically appear within 2–3 working days; card refunds within 5–7 working days; and net-banking and wallet refunds within 7–14 working days. These timelines are set by your bank or wallet provider, not by us.

GST reversal. Our fees are a taxable supply, so a refund is accompanied by a credit note under the CGST Act, 2017 for the refunded value and the GST charged on it, reported in our GSTR-1 for the relevant period. If you claimed input tax credit on our original invoice, reverse the corresponding amount when the credit note appears in your GSTR-2B. We email you a copy of the credit note.

We do not refund in cash, by cheque, or to a payment method other than the one used for the original payment.

If you believe you have been charged incorrectly, please contact us first at support@octetlogictech.com before raising a chargeback or dispute with your bank or card issuer. Most issues are resolved within 7 working days once we have the facts.

If you raise a chargeback without contacting us first, or after we have offered a resolution that would have made you whole, we may: (a) suspend your account while the chargeback is decided; (b) recover from you any chargeback fee passed on to us by Razorpay, the card network or your bank; and (c) terminate your subscription. This is not meant to discourage genuine disputes — it gives us a chance to investigate before a third-party process begins.

We may amend this Policy from time to time. The current version is always published at www.qwikbills.com/refunds. Material changes will be notified to active customers by email or in-app banner at least 15 days before they take effect, and do not apply to refund requests already submitted.

For any refund question, write to support@octetlogictech.com or call +91 98490 11005. Postal address: Octet Logic OPC Private Limited, Hyderabad, Telangana, India.