The contract between you and QwikBills

These Terms of Use (the “Terms”) are a binding contract between you and Octet Logic OPC Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in Hyderabad, Telangana, India (referred to in these Terms as “Octet Logic”, “we”, “us”, or “our”).

They govern your access to and use of QwikBills — the cloud accounting and inventory platform available at www.qwikbills.com, one.qwikbills.com, and any associated subdomains, applications and application programming interfaces (APIs) we make available (collectively, the “Service”).

By creating an account, signing in, or otherwise accessing the Service, you confirm that you have read and accept these Terms, our Privacy Policy, our Data Policy and our Refund Policy, each of which is incorporated by reference. If you are accepting these Terms on behalf of a business or other legal person, you confirm that you are authorised to bind that entity, and references to “you” include that entity.

If you do not agree, do not use the Service.

QwikBills is an accounting, inventory and Goods and Services Tax (GST) compliance platform built for businesses in India. The Service is intended to help you:

• maintain books of account — ledgers, sales and purchase vouchers, credit and debit notes, receipts, payments, journals and bank entries;
• manage inventory — items, lots, barcodes, stock across locations, stock transfers and valuation;
• generate e-invoices and e-way bills, and prepare, reconcile and file GST returns;
• produce financial statements, registers, outstanding and management reports;
• share vouchers with your customers and vendors by email or WhatsApp, and ask questions about your data through the AI Assistant, where you enable those features.

The underlying tax law, return and e-document formats, validations, due dates, rates and portal availability are set by the Goods and Services Tax Network (GSTN), the National Informatics Centre (NIC) and the Government of India, and are outside our control. The Service is software that helps you keep books and comply with that law — it is not a substitute for professional tax, accounting or legal advice.

You may use the Service only if all of the following are true:

• you are at least 18 years of age and have the legal capacity to enter into a binding contract under Indian law;
• you are not barred from receiving services under the laws of India or any other applicable jurisdiction;
• any business you set up in the Service (a proprietorship, partnership, LLP, company, HUF, trust, society or other entity) is duly registered or constituted, and you are an authorised representative of that business;
• any GST Identification Number (GSTIN) you add to the Service belongs to a business you own, that employs you, or that has authorised you in writing to act for it.

We may refuse, suspend or terminate accounts that, in our reasonable judgement, do not meet these criteria.

To use the Service you must create an account using a valid email address and a password. We require email verification using a one-time password (OTP) before activating your account.

You are responsible for keeping your sign-in credentials secret, for choosing a strong password, and for all activity that takes place under your account. If you suspect unauthorised access, you must notify us at support@octetlogictech.com without delay so we can take appropriate action (such as forcing a session reset). We are not liable for losses arising from your failure to keep credentials confidential.

The Service enforces a single active session per user — signing in elsewhere signs you out of earlier sessions. This is a security feature; it is not a basis for sharing one login across several people. Each person must have their own user account, and each counts towards your plan’s user limit.

An account can hold one or more companies. The account Owner controls billing and decides which team members can access which companies through the roles and permissions configured in the Service. The Owner is responsible for assigning, reviewing and revoking access, and for the acts and omissions of every user they invite.

When you file a return, generate or cancel an e-invoice, or generate an e-way bill through the Service, we transmit the relevant data to the GSTN, the Invoice Registration Portal or the NIC e-way bill system through a government-authorised GST Suvidha Provider (GSP) channel. Where the government system requires authentication — for example, an Electronic Verification Code (EVC) OTP sent to the registered mobile number of an authorised signatory, or API credentials registered for your GSTIN — that authentication is used only to complete the action you initiated.

By initiating any such action, you confirm that:

• you have reviewed the return, invoice or e-way bill and the underlying data, and its contents are true and correct to the best of your knowledge;
• the authorised signatory whose OTP or credentials are used has approved the action;
• once accepted by a government system, a return, IRN or e-way bill cannot be rolled back by us. Cancellation is possible only where, and within the time, the law and the portal allow; any other correction must be made through subsequent documents or returns in accordance with the CGST Act, 2017 and the rules made under it.

Network errors, portal downtime, NIC throttling, GSP rate limits, last-day congestion and similar events are inherent to working with government portals. We do not guarantee that any return, e-invoice or e-way bill will be accepted, or accepted by any particular deadline. You remain responsible for meeting statutory timelines, and we recommend you do not wait until the final hours of a due date.

Where enabled for your account, the AI Assistant lets you ask questions about the data in your companies in plain language. It can read your data to answer; it does not create, change or post entries in your books.

Answers are generated by an artificial-intelligence model and may be incomplete or wrong. Treat them as a starting point, check them against the underlying reports and vouchers, and do not rely on them alone for filing, payment, lending, audit or any other decision. To produce an answer, your question and the records needed to answer it are sent to our AI model provider, as described in our Data Policy. If you do not want this, do not use the AI Assistant.

As between you and us, you own all data you upload, enter or generate in the Service — including your books of account, vouchers, inventory records, party and item masters, GST return data, e-invoices, e-way bills, attachments and reports (collectively, “Customer Data”).

You grant us a limited, worldwide, royalty-free, non-exclusive licence to host, copy, transmit, process and display Customer Data, solely to the extent necessary to operate the Service, carry out actions you initiate (such as filing a return or sending a voucher), provide support, back up your data, and comply with law. We do not sell Customer Data and we do not use Customer Data to train artificial-intelligence models.

Detailed terms about residency, retention, access, sub-processors, breach notification and export / deletion are set out in our Data Policy.

You agree that you will:

• provide accurate, current and complete information when you sign up, and keep it up to date;
• maintain your books of account in accordance with the Companies Act, 2013, the Income-tax Act, 1961, the CGST Act, 2017 and other applicable laws — the Service helps you keep records but does not replace your statutory record-keeping obligations;
• review any voucher, posting, stock valuation, return, reconciliation or report generated by the Service before you act on it or file it;
• obtain and maintain any consents required from your customers, vendors, employees and other individuals whose personal data you record in the Service or to whom you send messages through it;
• pay any taxes, interest, penalties, late fees, demands or assessments arising under tax law — these are between you and the tax authorities;
• comply with the Acceptable use rules below.

You must not use the Service to:

• break any applicable law — including tax, anti-money-laundering, foreign-exchange, sanctions, competition, intellectual-property or privacy law;
• record fictitious transactions, issue invoices without an underlying supply, or file returns or generate e-invoices or e-way bills for a GSTIN you are not authorised to represent;
• impersonate any person, or use someone else’s OTP or credentials without their express, contemporaneous consent;
• send unsolicited or unlawful messages through the Service’s email or WhatsApp features;
• upload viruses, malware or any code intended to disrupt, damage or gain unauthorised access to the Service or other systems;
• interfere with the Service’s operation, probe its security, or attempt to bypass authentication, rate limits or access controls (responsible-disclosure reports to support@octetlogictech.com are welcome);
• reverse-engineer, decompile or disassemble any part of the Service, except to the extent the law expressly permits;
• scrape, mirror, frame or otherwise systematically download the Service’s content (including the HSN/SAC directory, FAQ or marketing copy);
• use the Service in any way that could damage Octet Logic’s reputation, brand or business.

We may suspend access immediately, without notice, if we reasonably believe you are in breach of this clause, if a regulator instructs us to, or if your use poses a security or stability risk to other customers.

The features, user limits, storage allowance and prices of each plan are described on www.qwikbills.com/pricing and may change from time to time. Price changes do not affect a billing period you have already paid for.

Plans are billed in Indian Rupees (INR) and paid in advance for the period you select at checkout. Prices are shown exclusive of GST unless stated otherwise; applicable GST is added at the rate in force on the invoice date. Additional users and storage above your plan’s allowance are charged at the rates shown on the pricing page.

Implementation services — data migration, configuration and training — are a separate one-time engagement. We share a quote before any work begins, and the fees and scope in that quote apply.

Subscriptions do not auto-renew. We remind you before your period ends and you choose whether to renew. If you do not renew, access to the Service is limited to the billing and account pages until you do, and your Customer Data is retained as set out in our Data Policy.

Payments are processed by our payment gateway. We do not store your full card number, CVV, UPI PIN or net-banking password — those remain with the gateway and your issuing bank.

If you buy a perpetual licence, annual maintenance (AMC), a dedicated hosted instance or a co-branded deployment, the signed proposal or licence agreement for that purchase governs its scope, fees, deliverables, maintenance and support. These Terms apply to everything that agreement does not address. Where the two conflict, the signed agreement controls.

Subscription fees, add-on charges, implementation fees and licence fees are non-refundable once paid. The narrow exceptions (duplicate charges and verified technical failure), the time limit for raising a request, and how approved refunds are processed are set out in our Refund Policy, which forms part of these Terms.

You may stop using the Service at any time by not renewing, or by writing to support@octetlogictech.com. Access continues until the end of the period you have paid for; no pro-rata refund is owed for the unused portion.

We may suspend or terminate your account, in whole or in part, with or without notice, if:

• you breach these Terms and (where the breach is curable) you do not cure it within seven (7) days of being asked;
• you are 15 days or more overdue on a payment you owe us;
• your use poses a security, legal, regulatory or stability risk;
• we are required to do so by a competent authority, court order or applicable law;
• you become insolvent, enter liquidation or otherwise cease ordinary operations.

Termination does not extinguish any payment obligation that accrued before termination, or any clause of these Terms that by its nature should survive (including clauses on intellectual property, disclaimers, limitation of liability, indemnity, governing law and dispute resolution).

The Service, its code, designs and branding, the QwikBills and Octet Logic names and marks, all documentation, the HSN/SAC directory as compiled and presented by us, and all other materials we provide are owned by Octet Logic or our licensors and are protected by Indian and international intellectual-property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal business purposes for the duration of your subscription. No other rights are granted by implication, estoppel or otherwise.

If you give us feedback, suggestions or feature requests (“Feedback”), you agree we may use it without restriction and without owing you anything in return.

The Service works with services run by third parties — including the GSTN, the Invoice Registration Portal, the NIC e-way bill system, our GSP partner, payment gateways, email and WhatsApp messaging providers, our AI model provider and cloud infrastructure providers. These services are governed by their own terms and privacy policies. We are not responsible for their availability, accuracy or behaviour, but we use reasonable efforts to choose reliable partners.

A current list of the sub-processors we use to operate the Service is set out in our Data Policy.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, conditions and representations of any kind, whether express, implied or statutory — including any warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, or that the Service will be uninterrupted, secure or error-free.

Nothing in the Service constitutes tax, legal, accounting, audit or financial advice. Tax computations, HSN/SAC suggestions, rate mappings, input-tax-credit hints, stock valuations, AI Assistant answers and calculator results are informational and must be independently verified by you and, where appropriate, by a qualified professional before you act on them.

We do not warrant that the GSTN, the Invoice Registration Portal, the NIC e-way bill system or any other government system will accept any particular return, e-invoice, e-way bill or other document, nor that any of those systems will be available on any particular date.

To the maximum extent permitted by law, Octet Logic is not liable to you, your business, your team members, your customers, your vendors, or any other person for any loss, damage, cost or expense arising out of or in connection with these Terms or the Service. This includes, without limitation:

• any indirect, incidental, special, consequential, exemplary or punitive damages;
• any loss of profit, revenue, goodwill, reputation, anticipated savings, business opportunity, contracts or data;
• any tax, interest, late fee, penalty, demand, assessment or notice issued by any tax authority;
• any loss arising from delay, downtime, error, throttling, validation failure or refusal at the GSTN, the Invoice Registration Portal, the NIC e-way bill system, our GSP partner, any payment gateway or any other third-party system;
• any loss arising from the Service being unavailable, slow, or failing to perform on any particular date — including on or near a statutory due date;
• any loss arising from a voucher, stock figure, report, return, e-invoice or e-way bill prepared, generated or filed through the Service, or from an AI Assistant answer.

The above applies even if Octet Logic has been advised of the possibility of such loss, and whether the claim is framed in contract, tort, statute, equity or otherwise.

You agree that you will not claim, and will not seek reimbursement, indemnity or set-off from Octet Logic for, any such loss or damage. You remain solely responsible for your own books, your own returns and your own tax positions, and for any tax, interest, penalty or other consequence that arises under tax law — whether or not the Service was used to prepare or file the underlying record.

Nothing in this clause limits or excludes any liability that cannot be limited or excluded under applicable law — including liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence. Where the law caps but does not allow exclusion, our liability is limited to the smallest amount permitted by law.

You agree to defend, indemnify and hold harmless Octet Logic, its affiliates and their respective officers, directors, employees and agents from and against any claim, demand, loss, damage, cost or expense (including reasonable legal fees) arising out of or in connection with:

• your breach of these Terms, the Privacy Policy, the Data Policy, or applicable law;
• any return, e-invoice, e-way bill, invoice or other document issued or filed by you or on your behalf through the Service;
• any Customer Data you upload, or message you send through the Service, including any claim by a third party that it infringes their rights or breaches their privacy;
• your acts or omissions and those of any user you have invited to your account.

We will give you prompt notice of any claim covered by this clause and reasonable cooperation in defending it. You may not settle any claim in a way that imposes an obligation on us without our prior written consent.

We are continuously improving the Service and may add, change or remove features, plans or prices at any time. Where a change materially reduces functionality on your paid plan during a billing period you have paid for, we will, on request, refund the unused portion of the relevant fees on a pro-rata basis.

We may amend these Terms by posting a revised version at www.qwikbills.com/terms and updating the Effective Date and Version number at the top. Material changes will also be notified to you by email or in-app banner at least 15 days before they take effect. Your continued use of the Service after a change takes effect constitutes your acceptance of the revised Terms; if you do not agree, you must stop using the Service as described under Suspension and termination.

We may send notices to you by email to the address registered with your account, by message inside the Service, by SMS or WhatsApp to the mobile number you provide, or by posting on www.qwikbills.com. Notices are deemed received when sent (for email and in-app messages) or 48 hours after dispatch (for SMS and WhatsApp).

You must send legal notices to support@octetlogictech.com with a copy by registered post to the registered office of Octet Logic OPC Private Limited, Hyderabad, Telangana, India.

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the Republic of India, without reference to its conflict-of-laws principles.

Subject to the next paragraph, the courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

Before either party commences court proceedings, the parties will attempt in good faith to resolve the dispute by senior-management discussion within 30 days of written notice of the dispute. If the dispute remains unresolved at the end of that period, either party may refer the matter to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Hyderabad, Telangana, and the language shall be English. Nothing in this clause prevents a party from seeking interim or injunctive relief from a court.

Entire agreement.

These Terms, together with the Privacy Policy, the Data Policy, the Refund Policy, any quote or proposal you accept, and any agreement we sign with you, are the entire agreement between you and us about the Service and supersede any earlier agreement on the same subject.

Severability.

If any clause is held to be invalid or unenforceable, the rest of these Terms continue in effect, and the invalid clause is modified to the minimum extent necessary to make it enforceable.

No waiver.

A failure or delay by either party in exercising a right under these Terms is not a waiver of that right.

Assignment.

You may not assign these Terms or your account without our prior written consent. We may assign these Terms to an affiliate, or in connection with a merger, acquisition, financing or sale of all or substantially all of our business or assets, on notice to you.

Force majeure.

Neither party is liable for failure or delay caused by events beyond its reasonable control — including acts of God, government action, war, riots, fire, flood, earthquake, pandemic, internet outage, government portal downtime, or denial-of-service attack.

Relationship.

We are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary or employment relationship between you and us.

Contact.

Questions about these Terms: support@octetlogictech.com · +91 98490 11005.